Frequently Asked Questions
Everything you need to know about Altra footwear and your orders.
What is the Altra Signature FootShape™ Fit?
Unlike traditional shoes that taper at the toes, our FootShape™ fit allows your toes to relax and spread out naturally, providing more comfort and stability during your runs.
What is Balanced Cushioning™?
Balanced Cushioning™ places your heel and forefoot at the same distance from the ground. This encourages better alignment, better form, and a low-impact landing.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return your shoes in any condition for a full refund within 30 days of purchase.
How do I find the right size?
We recommend ordering your normal running shoe size. If you are between sizes, we suggest sizing up by half a size to allow for natural foot swelling during long runs.
Do you offer a warranty on your shoes?
Yes, we provide a 1-year warranty against manufacturing defects from the date of purchase when bought through our website or an authorized retailer.